We stand by our commitment to your event. After years of developing our service to surpass your expectations and reinvesting heavily back in to the business to ensure quality of service, we are happy to offer you a 100% refund on things in our control.
This is only acceptable if you contact us immediately and the issues cannot be rectified, resulting in your event been ruined. We are confident this won’t happen as we do everything in our power to make sure leading up to and on the night that everything about your event is amazing!
Quotes given are valid for 7 days. The event cannot be confirmed without prompt receipt of the deposit, so to avoid disappointment please pay the non-refundable deposit ASAP. The total payment is due 48 hours prior to event, if payment is not made, the bartender may not be able to attend the event. Please bear in mind that fast drink service will be prioritised over flair bartending. Broken and missing glasses will be charged at £2 per martini glass and £1.50 for other glasses, damaged equipment will be charged appropriately. All post event costs including extra bartending hours, broken and lost glasses, bars, equipment is due within 7 days after event.
Mix & Twist reserves the right to exceed your expectations.